Privacy notice

Who we are

TravelZeg Bespoke is a unit of SkyZeg Pvt Ltd, a company registered in India (Corporate Identification Number U63030DL2020PTC365761), Ram Nagar Extension, Shahdara, New Delhi 110032. We decide how your personal data is used, which makes us the "controller" of that data.

Because we offer our services to people living in the European Union, the EU General Data Protection Regulation (GDPR) applies to how we handle their data, as does India's Digital Personal Data Protection Act, 2023.

Questions about your data: write to hello@travelzeg.com.

What we collect

When you send an enquiry: your name, email address, phone number, country, and what you tell us about the trip you have in mind.

When you book: the names, dates of birth and passport details of everyone travelling, which hotels in India must record by law and which we need for permits and visas; flight details; and any dietary needs, health or mobility information you choose to share so we can plan around it.

When you visit this website: if you accept analytics cookies, anonymous information about the pages you visit (see "Cookies" below).

We do not see or store your card details. Card payments are handled by our payment provider.

Why we use it, and on what basis

• To reply to your enquiry and prepare a quote: steps you ask us to take before a contract.
• To plan and run your trip: to perform our contract with you.
• To register you with hotels and authorities, and to keep accounting records: legal obligations.
• To use health, dietary or mobility information: your explicit consent, which you can withdraw.
• To measure how the website is used: your consent to analytics cookies.

We do not send marketing emails, and we never sell your data.

Who we share it with

Only the people who need it to deliver your trip: hotels, guides, drivers and transport companies, airlines and railways, our local partners in Nepal, Bhutan and Sri Lanka, and the authorities that issue permits and visas. We also use service providers for email, website hosting and analytics, who process data on our behalf.

Where your data is kept

We are based in India, so your data is stored and used in India and, during your trip, in the countries you visit. The European Commission has not issued an adequacy decision for India. We transfer your data there because it is necessary to provide the trip you ask for.

How long we keep it

Enquiries that do not lead to a booking: two years.

Bookings: eight years, as Indian company law requires for accounting records.

Passport details and health information are deleted once your trip is over, unless the law requires us to keep them.

Your rights

You can ask us to show you the data we hold about you, correct it, delete it, limit how we use it, or send it to you in a portable format. You can object to how we use it and withdraw consent at any time. Write to hello@travelzeg.com; we reply within one month.

If you live in the EU and are not satisfied with our reply, you can complain to your data protection authority. In France, that is the CNIL (cnil.fr).

Cookies

This website uses Google Analytics only if you click "Accept" on the cookie banner. Until then, no analytics cookies are set. You can change your choice at any time with the "Cookie settings" link at the foot of every page.

The site also remembers two choices in your browser: your cookie choice and the language you picked. These are needed for the site to work and are not shared.

Changes to this notice

If we change how we use your data, we will update this page and the date at the top.