Payments
Paying us safely
Fraudsters sometimes pose as travel companies to collect payments. This is how we ask for money, so you can recognise a request that is not from us.
How we ask for payment
Five things that are always true
- We only ask for payment after you have confirmed your itinerary in writing.
- Payment requests come from an address ending in @travelzeg.com, never from a personal email or a messaging app.
- Bank transfers go only to an account in the name of SkyZeg Pvt Ltd, our company. The bank details are printed on your invoice.
- Card payments go through a secure payment page. We never ask for card numbers by email, phone or WhatsApp. The payment link comes with your invoice.
- We never change our bank details by email. A message saying our details have changed is not from us.
Deposit and balance
When you pay
- Deposit
- Shown on your quote, and due when you confirm your booking.
- Balance
- 70 days before you arrive. If you book within 70 days of arrival, the full price is due when you confirm.
- Currency
- The currency shown on your quote.
- Bank charges
- Please pay your own bank's charges, so that the full amount on the invoice reaches us.
If something looks wrong
Stop, then check with us
Don't pay. Call us on +91 95571 00126, or write to hello@travelzeg.com in a new message rather than replying to the one you received. We will tell you straight away whether the request is genuine.
If you have already paid a request you are unsure about, contact your bank first, then tell us.